"Yeah, sure how can I assist?"
The dude then passes the phone to his wife and Wham! 30mins lecture...
Hell, im trying to assist here and you just shove up preachings and stuff i already know. And the damn husband, he knows the current status of the problem (we called him earlier) and did not bother to inform the wife. THANK YOU! Such a nice caring husband..(i sense 'Queen Control') Now the wife is furious, any info i give her she disregards it and thinks im after her money and shit like that..the eff?
Fine, ill investigate it. Put down the phone, ran around, made some calls, pull some legs and guess what, the item was delivered prior from the date but no one was around to pick it up. Ahh..so it was their fault, so i came with a solution, asked special authorization for confirmation, double check on the matter with another department and called her back. Feeling delighted that i could solve the problem, i ended up getting another 10min lecture..
She debated that its not her fault and blame for poor service and shit like that. Maam, im trying to help you here and i stake my name for it..and what do i get?
"You people so stupid lah, why dont use courier to send ah? Of course saya takda kat rumah masa tu, lunch hour la!"
Like hellooo? Did you state what time you want the item to be delivered? No. Did you even admit it was at ure end who didnt receive it and it was your mistake? NO! And, when I asked, did they give you any memo to retrieve the item from the posting service? She replied..
"Ure system stupidlah, x boleh bagi je ke?
You know what, F**K you. We need you to sign it for security purposes. Why do you think complicated system like these exists? Ah, and she didnt even bother about searching the memo. Lazy bitch..
And if you threat to cancel account because of that, be my guest, and i will gladly be the first person in line to cancel it within 24hours!
ahhh... The 'perks' of being in a customer service or marketing line... Expect to encounter idiots like these every few days, and oh, check out www.notalwaysright.com to anticipate what kind of idiots are available out there.. ;p
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